Operations Director - Quality

CT, Wallingford
Wallingford, CT
Depends on Experience 
Full Time


Job Description

Operations Director

Job Title: Operations Director - Quality

FLSA: Exempt

Location: Wallingford, CT

Created: Oct 2017

Revised: Jan 2019


The Operations for Quality is a key member of the Executive Team responsible to implement and drive the Business Management System and processes at all Company locations. The Director of Quality sets the Quality vision and strategy and promotes a culture of continuous improvement. This position develops goals and metrics to support of company strategies.

Essential Duties and Responsibilities

• Lead and provide direction to the Quality teams at all locations [Wallingford, CT; Mesa, AZ; West Palm Beach, FL; Shanghai, China]

• Drive a "root-cause" company culture with respect to problem solving

• Establishes objectives, performance goals and metrics that support Company goals and strategies.

• Understand customer requirements and recommend changes to processes, tools and technology to meet these needs.

• Coach and direct the team to develop and maintain collaborative working relationships with both internal and external customers, driving improved customer service.

• Provide resources and recommendations for new product launches and new equipment.

• Adept at interfacing and working with Customers on quality-related matters

• Establish and administer internal audits

• Ensure Team preparation and lead customer and 3rd Party Audits at all US locations

• Develop, implement, and maintains documents and procedures in compliance with industry standards.

• Facilitate training systems to ensure proper workforce development.

• Lead system/process improvements in: Engineering, Programs, Customer Service Purchasing, and Operations

• Improve the phase/gate process of product implementation and maturity.

• Provide direction for continuous improvement and Lean Initiative projects.

• Implement Supplier qualification, monitoring and improvement programs

• Develop and build the Quality team by effective recruiting, coaching and training of team members

• Participate in Contract Review to help ensure Company compliance to requirements

• Lead and drive organization in Lean, Six Sigma, TPM, and/or Operations Excellence for all sites.


• BS in Engineering or similar technical discipline

• Minimum 8-years of experience in an Operations or Quality management role

• Demonstrated successful leadership and skill in change management relative to a manufacturing organization

• Working knowledge of AS 9100, OHSAS 18001 and IPC product quality standards

• Practical experience implementing LEAN methods and tools

• Deep understanding of quality improvement tools and statistical decision-making methods

• Excellent organizational, project management and problem-solving skills

• Excellent communication skills and the ability to interact well and coach team members

• Proficient in Microsoft Office applications

• Ability to travel up to 50% of the time