Customer Support Representative

CT, Wallingford
0535
03-02-2019
Wallingford, CT
Depends on Experience 
Full Time
Day
Exempt

 

Summary

Qualified candidates for this position will provide customer support such as pricing, availability and backlog reporting plus help with product selection and application guidance.

 

Essential Duties and Responsibilities

•             Provide inside customer support for a sales territory and/or collection of key accounts

•             Primary customer contact for order management and sales inquiries

•             Generate quotes and proposals, assist in product recommendations

•             Work with other functions to manage the customer order backlog, expedite orders, and recover late orders

•             Manage expectations between customers and the company on lead times, expedites, and availability

•             Review, enter and acknowledge purchase orders

 

Qualifications/Requirements

•             Minimum 2 year degree or equivalent work experience

•             Minimum 3 years’ experience in inside sales and/or customer service

•             Highly organized and personable

•             Strong negotiation and problem solving skills

•             Strong verbal and written communication skills

•             Familiar with ERP systems – preferably Oracle

•             Able to communicate effectively in a variety of ways – phone, email, etc.

•             Experience working in a manufacturing environment a plus