Desktop Support Engineer

Mesa, AZ
Phoenix, AZ
Depends on Experience  Annual
Full Time


The Desktop Support Engineer provides technical support that includes troubleshooting and resolution of software and hardware issues for internal customers. The Desktop Support Engineer provides hands-on IT support at the Mesa facility including installing, maintaining, and upgrading computers, printers, phones, and software.

Essential Duties and Responsibilities

  • Provide technical support for PC workstations and phones at the Mesa facility
  • Install new computers and/or upgrade existing computers
  • Assist with the IT New Hire process including account set-up, PC set up, phone set-up, etc.
  • Maintain Windows client computers with updates and endpoint security
  • Provide daily maintenance operating system patches and software upgrades, and routine hardware configuration
  • Provide problem resolution to all TMS internal customers via the Helpdesk
  • Monitor and maintain network software and hardware inventory at the Mesa facility
  • Recommend upgrades to support new projects and business growth
  • Monitor and maintain PCs for legal compliance to software licenses and corporate policies
  • Help identify, diagnose, and resolve network problems
  • Create and maintain comprehensive documentation for all IT services and related processes

Job Requirements

  • 1- 3 years of client and server administration
  • MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification, preferred
  • ITIL knowledge of V2 or V3, preferred
  • Experience implementing client desktop and laptop installations
  • Experience resolving problems in a Windows 10 environment
  • Excellent customer service skills, ability to work in a remote environment  
  • Experience using Active Directory, ITSM ticketing tools, Remote desktop applications
  • Working knowledge of MS Office Suite (including MS Project and Visio) and common desktop applications
  • Disciplined, systematic problem-solving skills
  • Excellent communication skills, both verbal and written