Summary
The Desktop Support Engineer provides technical support that includes troubleshooting and resolution of software and hardware issues for internal customers. The Desktop Support Engineer provides hands-on IT support at the Mesa facility including installing, maintaining, and upgrading computers, printers, phones, and software.
Essential Duties and Responsibilities
- Provide technical support for PC workstations and phones at the Mesa facility
- Install new computers and/or upgrade existing computers
- Assist with the IT New Hire process including account set-up, PC set up, phone set-up, etc.
- Maintain Windows client computers with updates and endpoint security
- Provide daily maintenance operating system patches and software upgrades, and routine hardware configuration
- Provide problem resolution to all TMS internal customers via the Helpdesk
- Monitor and maintain network software and hardware inventory at the Mesa facility
- Recommend upgrades to support new projects and business growth
- Monitor and maintain PCs for legal compliance to software licenses and corporate policies
- Help identify, diagnose, and resolve network problems
- Create and maintain comprehensive documentation for all IT services and related processes
Job Requirements
- 1- 3 years of client and server administration
- MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification, preferred
- ITIL knowledge of V2 or V3, preferred
- Experience implementing client desktop and laptop installations
- Experience resolving problems in a Windows 10 environment
- Excellent customer service skills, ability to work in a remote environment
- Experience using Active Directory, ITSM ticketing tools, Remote desktop applications
- Working knowledge of MS Office Suite (including MS Project and Visio) and common desktop applications
- Disciplined, systematic problem-solving skills
- Excellent communication skills, both verbal and written