Desktop Support Engineer

Mesa, AZ
0625
06/08/2022
Phoenix, AZ
Depends on Experience  Annual
Full Time
1
Exempt

Summary

The Desktop Support Engineer provides technical support that includes troubleshooting and resolution of software and hardware issues for internal customers. The Desktop Support Engineer provides hands-on IT support at the Mesa facility including installing, maintaining, and upgrading computers, printers, phones, and software.

Essential Duties and Responsibilities

  • Provide technical support for PC workstations and phones at the Mesa facility
  • Install new computers and/or upgrade existing computers
  • Assist with the IT New Hire process including account set-up, PC set up, phone set-up, etc.
  • Maintain Windows client computers with updates and endpoint security
  • Provide daily maintenance operating system patches and software upgrades, and routine hardware configuration
  • Provide problem resolution to all TMS internal customers via the Helpdesk
  • Monitor and maintain network software and hardware inventory at the Mesa facility
  • Recommend upgrades to support new projects and business growth
  • Monitor and maintain PCs for legal compliance to software licenses and corporate policies
  • Help identify, diagnose, and resolve network problems
  • Create and maintain comprehensive documentation for all IT services and related processes

Job Requirements

  • 1- 3 years of client and server administration
  • MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification, preferred
  • ITIL knowledge of V2 or V3, preferred
  • Experience implementing client desktop and laptop installations
  • Experience resolving problems in a Windows 10 environment
  • Excellent customer service skills, ability to work in a remote environment  
  • Experience using Active Directory, ITSM ticketing tools, Remote desktop applications
  • Working knowledge of MS Office Suite (including MS Project and Visio) and common desktop applications
  • Disciplined, systematic problem-solving skills
  • Excellent communication skills, both verbal and written