Quality Manager

Phoenix, Arizona
Mesa, AZ
Depends on Experience  Annual
Full Time
1St Shift


The Quality Manager provides leadership for the Quality Engineering and Inspection functions.  The Manager works closely with Operations, Engineering, Sales and Program Management to identify problems, investigate causes and recommend/implement solutions that improve product quality.  This includes maintaining metrics and indicators to identify trends that adversely affect product quality and business performance.

Essential Duties and Responsibilities

  • Supervises direct reports in the Quality Engineering and Inspection functions.

  • Coaches and directs the team to develop and maintain collaborative working relationships with both internal and external customers, driving improved customer service.

  • Supports the management system performance and ensures compliance with AS9100 and ISO9001 standards.

  • Along with the Quality Engineers, represents the Quality function for new product introduction and program launches (ensuring customer requirements are met, validate processes, develop inspection plans, etc.)

  • Completes and maintains Process FMEAs and Control Plans.

  • Ensures inspection equipment is calibrated and properly maintained and performed.

  • Uses a structured methodology to identify improvement opportunities by monitoring key performance metrics.

  • Owns the CAPA (Corrective and Preventive Action) system and uses this tool to track, address and solve issues.

  • Helps drives a “root-cause” company culture with respect to problem solving.

  • Verifies effectiveness of problem resolution by monitoring production performance after implementation.

  • Works directly with customer and suppliers for quality audits, source inspections and quality concerns.

  • Helps ensure all team members are trained as required.

  • Interfaces and works with Customers on quality-related matters.

  • Collaborates with the Quality Departments at all facilities to develop, implement, and maintain documents and procedures in compliance with industry standards.

  • Facilitates training systems to ensure proper workforce development and competence.


  • BS Degree in Engineering or related field, or minimum five (5) years’ experience in Quality Department.

  • Minimum five (5) years’ experience in a Leadership role

  • Experience utilizing Quality tools including: FMEA, Fishbone, 5 Why, 8D, Value Stream Map, Process Flow, etc.

  • Working knowledge of AS9100, OHSAS 18001 and IPC requirements.

  • Experience in Lean Manufacturing environment.

  • Excellent problem-solving, statistical and analytical skills.

  • Excellent computer skills including expert proficiency in Microsoft Excel.

  • Excellent verbal and written communication skills.